Why would a CRM leader buy a chat client? Does it mean that the CRM business is slowing down? Communication space is getting hotter. #Zoom, #MicrosoftTeams, #BlueJeans etc. salesforce #slack #acquisition #b2b #sales #chat #communication
#Insights from the #Forbes #cloud100 2020, list of #SaaS companies. Along with the list of #skills that are #ondemand right now. Some Insights from the Forbes Cloud 100 2020, list of SaaS companies: The following Industry Verticals are leading the current technology landscape. Enterprise AI Data Analytics / Data Intelligence Data Management / Data Platform… Continue reading Forbes Cloud 100 2020, list of SaaS companies
Sales People are by far the only ones who do not stop learning. Yet they feel inadequate and identify areas of improvement. And continuously they upgrade, refine & groom themselves. Your Greatest Weakness is Your Greatest Strength! Identify your Greatest Weakness / your business’ Greatest Weakness and you will be on your way to achieving… Continue reading Your Greatest Weakness is Your Greatest Strength!
I happened to watch a portion of a documentary on marathon running. What I learnt is that it calls for more preparation than what is required for a sprint. Endurance is key for a marathon. While speed and agility are important for a Sprint, one should save energy and stay in the game at a… Continue reading Sales is not a sprint but a marathon!!
Dashboards have been in use for more than two decades now. Initially, it was available only for the CXOs to stay up to date on their teams’ performance and targets. But it is now important for each one of us to use a dashboard to stay focused and reach our goals. Let us take a… Continue reading What should your dashboard show?
You must have read the news, I am sure. Apple became the first $ 1 Trillion company in terms of market valuation in August this year, followed by Amazon, the second $ 1 Trillion company. What makes Apple & Amazon tick? One thing I am sure, they are focused on Customer Experience & making lives… Continue reading America, August, Apple, Amazon – A’s & the Aces!
Prospecting is not researching about Prospects. It is nothing but validating if the Prospects are going to buy from you or not. Whether there is a product fit or not. It is about finding if it is worth spending that time with them. You can fight competition. But you cannot fight “no fit” or “no… Continue reading Don’t feel shy to ask questions to your Prospects!
Have you ever asked your best customers why they bought from you. This is essential to position your product or service. Some of the reasons why customers buy what they do: They perceive a value in the product or service. To improve their productivity. To increase ease of doing business. To improve their profits. To… Continue reading Why do Customers buy what they buy?
CRM is not anymore a buzzword. It is not just another acronym that an IT Professional builds skills on to grow in his / her career. CRM, as you are aware, stands for Customer Relationship Management. When someone says CRM, they refer to an application software used by Sales, Marketing and Customer Service departments of… Continue reading I was asked “What is a CRM” and this is what I answered…..
A thoroughbred CRM Consultant will ask you a number of questions before suggesting the best CRM that would suit your organization. From your organizations perspective, you may start documenting your requirements. List down the features that you cannot live without [Must Haves or Mandatory]. These are the core problems you are trying to solve. Then list… Continue reading How to choose the right CRM for your Organization