Customer Service Archives

How to earn the trust of customers?

By Kannan_Kasi March 3, 2023branding, Business Hacks, Customer Experience, Customer Focus, Customer Relationship, Customer Satisfaction, Customer Service, Earn TrustNo Comments

In this blog post, let us take a look at how to earn the trust of customers. Before that, why is earning trust important? Customers buy only from people or…

The Power of Referral Marketing: Harnessing the Word of Mouth Effect

By Kannan_Kasi February 23, 2023Business Hacks, Customer Relationship, Customer Satisfaction, Customer Service, Marketing, Strategy, Success TipsNo Comments

Let us take a look at the Power of Referral Marketing and see how to harness the word of mouth effect. All of us trust our friends. Don't we? We…

Maximizing Customer Lifetime Value: A Guide for Sales and Marketing Teams

By Kannan_Kasi February 22, 2023Account Based Marketing, Customer Experience, Customer Life Time Value [LTV], Customer Satisfaction, Customer Service, Large Account Management, Life Time Value, Success TipsNo Comments

As a sales or marketing professional, you know that acquiring new customers is important for growing your business. But did you know that retaining existing customers can be even more…

How to build a Strong Brand Identity!

By Kannan_Kasi February 18, 2023branding, Business Hacks, Customer Experience, Customer Service, Personal Branding, Success TipsNo Comments

In today's crowded marketplace, it's more important than ever for businesses to have a strong brand identity. Let's take a look at how to build a strong brand identity &…

Some thoughts on Sales!

By Kannan_Kasi October 27, 2022Business Hacks, Cold Calling, Cold Calling in Sales, Customer Focus, Customer Relationship, Customer Satisfaction, Customer Service, Entrepreneurship, leadership lessons, Marketing, Prospecting, Sales, Sales Motivation, Sales Process, Strategy, Success TipsNo Comments

Some thoughts, on Sales, Customer relationships, and Business in general: 1. One size doesn’t fit all. 2. Everyone needs to "eat" [read it as "buy"]. 3. They may need supplies…

Mini masterclasses in Customer Service!

By Kannan_Kasi September 16, 2022Anecdotes from Life, Customer Experience, Customer Focus, Customer Relationship, Customer Satisfaction, Customer Service, Problem SolvingNo Comments

My recent interactions with three companies were nothing but Mini Masterclasses for free. Let me explain. The first one was a nut company. A company that sells nuts & dry…

Account Management Goals!

By Kannan_Kasi April 13, 2022Account Based Marketing, Cold Calling, Consultative Selling, Customer Focus, Customer Relationship, Customer Service, Entrepreneurship, Large Account ManagementNo Comments

I wish, they: Give me heads up first.Champion my cause inside their organization.Really mean what they say. :)Be nice to me [only to me]. and the list goes on… This…

Sales pressure & Customer resistance!

By Kannan_Kasi April 6, 2022Aligning with Prospects, Customer Experience, Customer Relationship, Customer Relationship, Customer Service, Large Account Management, Sales, Sales Methodology, Sales Process, Strategy, Success TipsNo Comments

When I started my career in Sofware Sales, I had a colleague who was good at generating leads but not so good at closing them. His strength & weakness was…

Customer Relationship matters!

By Kannan_Kasi April 2, 2022Account Based Marketing, Aligning with Prospects, Closing techniques, Consultative Selling, Customer Experience, Customer Focus, Customer Relationship, Customer Service, Large Account Management, Sales Call, Sales ProcessNo Comments

In my first job [Software Sales], I had a very knowledgeable colleague who was too good at opening doors in accounts. Customers were interested in listening to him. The way…

Customer expectations!

By Kannan_Kasi March 31, 2022Business Hacks, Customer Experience, Customer Service, Large Account Management, Success TipsNo Comments

All of us like to buy. Don’t we? We think the product/service that we are buying: is going to make us a superhero.is going to make us look modern.will make…