I attended a masterclass last evening. The learnings are for a lifetime. Here's the deal: Never speak when your customer speaks. It's rude/impolite & doesn't serve any purpose.Watch your tone…
In my first job [Software Sales], I had a very knowledgeable colleague who was too good at opening doors in accounts. Customers were interested in listening to him. The way…
He is a small time real estate developer in a neighborhood locality in Chennai. He doesn't advertise at all. He doesn't cut corners. Instead, he delivers a good quality. He…
The quick brown fox jumps over the lazy dog. I started my career selling Publishing Software & High Resolution Laser Printers before moving into Enterprise Software. Working with Printers &…
3:55 pm is your appointment. Be specific. Ms.Jules has another meeting at 4 pm. That was a scene from the movie "The Intern". The movie captures the #startup scene quite…
Before I buy any book, I find out what other books customers have bought. This has become a habit for me from the time Amazon started telling me "customers who…
Soon customers will be able to pay for their Coffee using Bitcoin or a fraction of that, of-course. It's official. Starbucks is teaming up with Microsoft and New York Stock…
Empathy is the ability to genuinely understand and share the feelings of another person. Your customers want to be heard. Whether you are in Customer Service or Operations or Sales…