How to resolve issues & make them happy?
I attended a masterclass last evening. The learnings are for a lifetime. Here's the deal: Never speak when your customer speaks. It's rude/impolite & doesn't serve any purpose.Watch your tone…
Customer Relationship matters!
In my first job [Software Sales], I had a very knowledgeable colleague who was too good at opening doors in accounts. Customers were interested in listening to him. The way…
Customer Service by going the extra mile!
I'm a real human! It has now become very essential to state that. With the advent of chatbots, you don't know if you are chatting with a human or a…
Builder Par Excellence!
He is a small time real estate developer in a neighborhood locality in Chennai. He doesn't advertise at all. He doesn't cut corners. Instead, he delivers a good quality. He…
Developing a customer’s mind-set!
The quick brown fox jumps over the lazy dog. I started my career selling Publishing Software & High Resolution Laser Printers before moving into Enterprise Software. Working with Printers &…
Startups know how to use time wisely!
3:55 pm is your appointment. Be specific. Ms.Jules has another meeting at 4 pm. That was a scene from the movie "The Intern". The movie captures the #startup scene quite…
What’s that you are reading?
Before I buy any book, I find out what other books customers have bought. This has become a habit for me from the time Amazon started telling me "customers who…
Going the extra mile in customer service!
Those were the happy days of my career. I was just then starting off in Sales and beginning to learn the ropes. One thing I was very clear right from…
Starbucks offers Crypto Coffee & a lesson in Customer Experience!
Soon customers will be able to pay for their Coffee using Bitcoin or a fraction of that, of-course. It's official. Starbucks is teaming up with Microsoft and New York Stock…
Why should you empathize with your customers ?
Empathy is the ability to genuinely understand and share the feelings of another person. Your customers want to be heard. Whether you are in Customer Service or Operations or Sales…