Builder Par Excellence!

He is a small time real estate developer in a neighborhood locality in Chennai. He doesn’t advertise at all. He doesn’t cut corners. Instead, he delivers a good quality. He completes the project as promised, on time. He lives in the same locality in his own house built by his company. He follows the law… Continue reading Builder Par Excellence!

Developing a customer’s mind-set!

The quick brown fox jumps over the lazy dog. I started my career selling Publishing Software & High Resolution Laser Printers before moving into Enterprise Software. Working with Printers & Publishers & also coming from a Mech Engg background, I quickly developed an eye for precision in printing. The first line in this post is… Continue reading Developing a customer’s mind-set!

Startups know how to use time wisely!

3:55 pm is your appointment. Be specific. Ms.Jules has another meeting at 4 pm. That was a scene from the movie “The Intern”. The movie captures the #startup scene quite well. Among all that, The #speed with which the entire team operates, The founder getting into customer service calls, The founder taking special efforts to… Continue reading Startups know how to use time wisely!

What’s that you are reading?

Before I buy any book, I find out what other books customers have bought. This has become a habit for me from the time Amazon started telling me “customers who bought this also bought this…”. That sends me back to the time I was selling Data Warehousing solutions back in 2000. And the example everyone… Continue reading What’s that you are reading?

Going the extra mile in customer service!

Those were the happy days of my career. I was just then starting off in Sales and beginning to learn the ropes. One thing I was very clear right from beginning was that I would deliver on the promises I made and see to it that the customer benefits from the association. And “business is… Continue reading Going the extra mile in customer service!

Starbucks offers Crypto Coffee & a lesson in Customer Experience!

Soon customers will be able to pay for their Coffee using Bitcoin or a fraction of that, of-course. It’s official. Starbucks is teaming up with Microsoft and New York Stock Exchange to let customers pay using their bitcoins to buy the items in stores. CNN Reported this hot news just now. What it tells us… Continue reading Starbucks offers Crypto Coffee & a lesson in Customer Experience!

Why should you empathize with your customers ?

Empathy is the ability to genuinely understand and share the feelings of another person. Your customers want to be heard. Whether you are in Customer Service or Operations or Sales or in Marketing, it doesn’t matter. As far as the customer is concerned you are the voice of your Company and he expects you to… Continue reading Why should you empathize with your customers ?