Why Your SaaS Business Needs a Customer Retention Strategy
If you own a SaaS (Software as a Service) business, it's crucial to have a customer retention strategy in place. Here's why: Increased customer lifetime value: Retaining customers over a…
How to Use Chatbots for Lead Generation and Sales
Chatbots are computer programs that simulate conversation with human users, and they're becoming increasingly popular for businesses that want to generate leads and increase sales. Use Cases: You can: Engage…
Mini masterclasses in Customer Service!
My recent interactions with three companies were nothing but Mini Masterclasses for free. Let me explain. The first one was a nut company. A company that sells nuts & dry…
Customer Service by going the extra mile!
I'm a real human! It has now become very essential to state that. With the advent of chatbots, you don't know if you are chatting with a human or a…
The strategy used by a competitor….
My competitor sold more than I did. Do you know why? In the initial days of my sales career, I sold antivirus software. For a year, we had product specialization…
How to build trust?
How to build #trust, when meeting a new client? Be genuine.Do not rush things.Don't give a sales talk.Get to know them better.Add value. These are some of the things that…
Going the extra mile in customer service!
Those were the happy days of my career. I was just then starting off in Sales and beginning to learn the ropes. One thing I was very clear right from…