Mini masterclasses in Customer Service!
My recent interactions with three companies were nothing but Mini Masterclasses for free. Let me explain. The first one was a nut company. A company that sells nuts & dry…
Customer Service by going the extra mile!
I'm a real human! It has now become very essential to state that. With the advent of chatbots, you don't know if you are chatting with a human or a…
The strategy used by a competitor….
My competitor sold more than I did. Do you know why? In the initial days of my sales career, I sold antivirus software. For a year, we had product specialization…
How to build trust?
How to build #trust, when meeting a new client? Be genuine.Do not rush things.Don't give a sales talk.Get to know them better.Add value. These are some of the things that…
Going the extra mile in customer service!
Those were the happy days of my career. I was just then starting off in Sales and beginning to learn the ropes. One thing I was very clear right from…