Starbucks offers Crypto Coffee & a lesson in Customer Experience!
Soon customers will be able to pay for their Coffee using Bitcoin or a fraction of that, of-course. It's official. Starbucks is teaming up with Microsoft and New York Stock…
This is what I did to win the customer’s trust
Many years ago, in my first job, when I met a prospect in Chennai, India, in a Quasi Government Agriculture related Organization, I had no idea of the term "aligning…
Why should you empathize with your customers ?
Empathy is the ability to genuinely understand and share the feelings of another person. Your customers want to be heard. Whether you are in Customer Service or Operations or Sales…